Clinical Services

Turning Point clinical services provide evidence-based assessment and treatment for individuals affected by alcohol and other drugs: 

Eastern Treatment Services:

In the eastern metropolitan region of Melbourne Turning Point (part of Eastern Health) offers a range of treatment services and support for people affected by substance use problems.

For information and advice on where to get help in Boroondara, Manningham, Whitehorse and Monash call:

1800 778 278
24 hours 7 days a week

Walk-in services are also available during business hours:

Turning Point:  43 Carrington Road, Box Hill, 3128
MonashLink: 2 Euneva Ave, Glen Waverley, 3150
Inner East CHS: 378 Burwood Road, Hawthorn, 3122
Hours: Monday to Friday - 9am to 5pm (except public holidays)
The intake and assessment service can also be contacted by email: 

For information and advice on where to get help in Knox, Maroondah and Yarra Ranges call:

1300 007 873

The Eastern Melbourne AOD Intake and Assessment service is operated by SURE.

In the East our partners Inspiro, MonashLink, Turning Point and Eastern Melbourne Medicare Local provide counselling, care and recovery and non-residential withdrawal services. If you have a preference for attending one of our partner services because of location or previous contact with that service, then tell the assessment worker that you speak to and they will consider that in their recommendations.

Throughout the Eastern metropolitan region in conjunction with our partner organisations Turning Point offers a suite of outpatient services as well as a residential withdrawal unit located in Box Hill.

Statewide Services:

Turning Point medical services require a referral from a health professional. For more information call P: 03 8413 8444

Services Offered:

Fitzroy Clinic Telephone:  03 8413 8444

Turning Point Eastern Treatment Services (TPETS)

Turning Point offers a large range of services in Eastern Melbourne for people affected by substance use problems. This includes outpatient services and a residential withdrawal unit which are located at two separate sites in central Box Hill.


EHADS offers a range of outpatient services for those with substance use problems. Select a service to read more.

Non-Residential Withdrawal

Supported withdrawal in the community may be suitable for people with mild to moderate withdrawal symptoms. This service provides a withdrawal management plan developed with your G.P. and includes support and education on withdrawal and relapse prevention, regular reviews by a clinician during the withdrawal phase and referral to post withdrawal services.



Counselling is one of a range of service delivery options for people seeking AOD support services. Counselling can be conducted, over the telephone, in the traditional one-to-one office based setting and/or in group settings. Forensic counselling covers short-medium term counselling for people directed by law courts or on correctional orders.
Counselling approaches may include:

Care and Recovery Co-ordination

Care and Recovery Coordination (CRC) is available to clients with significant complex issues and their families and who are mostly likely to be engaged within the AOD treatment system. CRC facilitates seamless and integrated pathways for clients and their families. A key activity is to improve access and engagement to other services and support systems in the community.

Mobile Overdose Response Service (MORS)

MORS responds to hospital emergency departments and wards to provide support to people who have recently experienced an overdose. This service also provides outreach support for poly drug users at risk of overdose and referrals to other health professionals or services.


Specialist Pharmacotherapy Service

The Eastern Specialist Pharmacotherapy Service provides assessment, secondary consultation and treatment for opiod pharmacotherapy clients who have other complicating issues such as: pregnancy, significant medical disorders, significant psychiatric disorders.


Addiction Medicine Services

The Addiction Medicine Service is a multidisciplinary team led by an Addiction Medicine Specialist who provide consultation-liaison service for Eastern Health hospitals and referral, advice and support to other health professionals.

Outpatient Services
Ground Floor, 43 Carrington Rd BOX HILL, 3128, VIC 
P  03 9843 1288     
F  03 9843 1266  

Hours: Monday to Friday - 5p.m. (except public holidays)



Wellington House is a 12 bed residential unit providing withdrawal and other care to clients with alcohol or other drug disorders. Wellington house provides a safe, comfortable, home-style place where people can stay for 7 – 10 days to complete a withdrawal or stabilise on their substances.

Wellington house is staffed by health professionals who provide medical supervision, support, educational and recovery focused groups, treatment and discharge planning, a family, gender and culturally sensitive approach to those willing to undergo a withdrawal or stabilisation process.

Entry into Wellington house is via the Inner East Intake and Assessment Service at Carrington Rd. A G.P. referral is required. Please phone 1800 778 278 to arrange a comprehensive assessment.

Wellington House is a non-smoking unit. Please discuss nicotine replacement options with your assessment clinician.

See a video on Wellington House 

Residential Unit, Wellington House
31-33 Wellington Street, Box Hill 3128, VIC
P  03 9843 1288     
F  03 9895 4938



The Inner East Intake and Assessment service is the primary entry point for all AOD services across the eastern metropolitan region of Melbourne and can be contacted by telephone 24 hours 7 days a week on 1800 778 278. A clinician will respond to your call.

Clients presenting for assistance will receive a comprehensive assessment and an individual treatment plan. To book an assessment, please phone 1800 778 278 between Mon – Fri, 9am – 5pm or you are welcome to ‘drop-in’ to a designated service site  during regular office hours Monday to Friday.


When you make contact with either the telephone or face-to-face Intake and Assessment Service you will have direct access to an experienced clinician to talk about your concerns. The clinician will work with you to get an initial understanding of your concerns and what your treatment needs may be.

One outcome of this initial contact may include booking an appointment to start a more detailed assessment process that can run over more than one session. As part of this more detailed assessment, the clinician will work with you to develop a treatment plan and discuss what options are available for your longer term treatment. Once the course of action is agreed, they will assist you to access these services.

Where alcohol and drug services are deemed unsuitable, staff will support clients in accessing an appropriate alternative service.
Your treatment plan may include referral for counselling, care and recovery coordination, non-residential withdrawal and bed based services. Some of these services are provided by organisations that are not in our partnership but will be offered as a choice, which may suit you better in terms of your treatment needs, available appointments, location or previous connection with that service.

Turning Point is the lead agency for the two consortia of alcohol and drug service providers across the eastern metropolitan region who have formed a partnership under the banner of the Eastern Consortium of Alcohol and Drug Services (ECADS).
The Partnership is made up of 7 services that are committed to improving the health and well-being of people living in the eastern catchments of Melbourne and outer Melbourne. These organisations are:

There are two catchments that this partnership delivers services in:

Inner East Melbourne: Which includes the Local Government Areas of:  Boroondara; Manningham; Whitehorse; and Monash.
Eastern Melbourne: Which includes the Local Government Areas of Knox, Maroondah and Yarra Ranges.

The partnership offers the range of Alcohol and Drug services detail above across these catchments.


More Information