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Telephone services
Turning
Point’s statewide telephone services network operates
24 hours, seven days a week. Trained counsellors provide immediate
telephone assessment, counselling and information for a diverse
array of alcohol and drug issues, and provide an important
link to treatment and support services across the state.
Operating across five states and territories
of Australia, the Turning Point telephone services network
has a national profile as a specialist provider of telephone
counselling, information and referral services in the alcohol
and drug and addictions area. A
recognised leader in the helpline and health-based call-centre
industry, Turning Point has an increasing role in the development
of service standards for this industry.
A range of other telephone services target
specific community and professional needs, facilitate government
initiatives (such as the Victorian Drug Diversion Program),
and harness the skills of our staff to deliver intersectoral
services such as the Gambler’s Helpline.
DirectLine
24-hour counselling and referral for anyone with a question
or problem related to alcohol or drug use.
More
information
DirectLine (Victoria)
1800 888 236
ADIS (Tasmania)
1800 811 994
ADIS (Northern Territory)
1800 131 350
Drug and Alcohol Clinical Advisory Service (DACAS)
24-hour specialist telephone consultancy service for alcohol
and drug practitioners and health and welfare workers.
DACAS takes calls from doctors, nurses and other health and
welfare professionals seeking advice on the clinical management
of alcohol and drug issues. DACAS consultants include counsellors,
specialist doctors and pharmacists.
DACAS
(Victoria)
1800 812 804
DACAS (Tasmania)
1800 630 093
DACAS
(Northern Territory)
1800 111 092
YSASline
Alcohol and drug assessment and referral service for young
people.
1800 014 446 (Victoria)
Syringe Helpline
Information and referral service responding to the problem
of discarded injecting equipment.
1800 552 355 (Victoria)
Family Drug Help
The ‘listening ear’ service responding to families
experiencing alcohol and drug-related difficulties.
1300 660 068 (Victoria)
Gambler’s Help
Counselling, information and referral service for people concerned
about problem gambling.
Gambler's
Helpline (Victoria)
1800 156 789
Gambler's
Help (TTY)
1800 777 706
Gambler's
Help (Queensland)
1800 222 050
Gambler's
Help (Northern Territory)
1800 629 683
Drug Diversion Appointment Line (DDAL)
Appointment line for the Victorian Drug Diversion Program
(police only).
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