Support during COVID-19

Last Updated 20 January 2020

Turning Point is open and focused on providing support for people seeking help to manage addiction. We remain available to help both existing clients and people seeking support.

As of Sunday 27 September, Second Step restrictions apply in metropolitan Melbourne. For regional Victoria, Third Step restrictions are currently in place. These restrictions mean that the delivery of some health and support services will be affected, with some services shifting to mostly online or phone platforms. Here at Turning Point, we remain operational and available to help through a combination of online, phone and face-to-face services.

All people needing to attend our services face-to-face (e.g. for detox admissions) can be reassured that travel exemptions are allowed for people receiving care, so you can still visit us if you reside more than 5km from our premises.

Please check our updates page for more specific information about changes to our services during COVID-19.

We understand that people may be experiencing anxiety due to the implementation of these restrictions, and the uncertainty that will be part of the weeks ahead. We recognise that now is still a challenging time, so please continue to check in with how you are feeling, maintain healthy habits, and reach out for support where needed.

COVID-19 Clinician Resources

How we provide care during COVID-19 is evolving. It is important that clinicians have the appropriate resources to support both you and your clients safely. We have developed the following resources to assist clinicians with managing their clients during COVID-19. We will be updating these resources regularly in line with the latest developments.

Access Resources

For health professionals referring to us, here is the current access details for all of our sites and services.

Find Out More

Alcohol and other Drug Support

For 24/7 support in Victoria you can contact DirectLine on 1800 888 236 or go to

Across Australia you can access online information and counselling at or you can call the National Alcohol and Other Drug Hotline 1800 250 015 to speak to someone in your state.

Gambling Support

Across Australia you can access online information and counselling at or you can call the National Gambling Helpline 1800 858 858 to speak to someone in your state.


There is a lot of information about COVID-19 and it is often difficult to know what is real and what is not. We advise that you refer to the Commonwealth and State Government websites for the most up-to-date and factual information.

Harm minimisation

We know that practising harm minimisation e.g. using sterile equipment, managing dose etc. reduces the associated risks for people who use drugs and drink alcohol. With the increased risks presented by COVID-19 (it greatly affects respiratory function) it is additionally important that you look after yourself.

You can find useful tips and advice from local harm minimisation services below:

Self-isolation, restricted activity and staying at home

With the possibility of community transmission some people are required to self-isolate, this can be due to:

  • Recent overseas travel
  • Being in contact with people who have the virus
  • Are awaiting their own test results
  • Or have the virus themselves

There is a range of restricted activities and advice on staying at home depending on where you live. You can find the most up-to-date information for your states here:

Withdrawal or detox

For people who regularly use (or are trying not to use) alcohol and other drugs, isolation may present unique challenges.

People who use substances may find that they experience symptoms of withdrawal if they stop suddenly. Withdrawal can be dangerous, if you are concerned about you or someone else, contact your GP, call DirectLine on 1800 888 236 or chat to one of the counsellors at Counselling Online. The following resources can help you learn more:






We know during times of great stress and upheaval drug use can increase, this means the risk of overdose can also increase, particularly with social distancing measures in place that mean you may be alone. Take care of yourself and those close to you, if you are in a situation where someone is overdosing, try to remain calm, call 000 – emergency services are there to help.


Heroin and other opioids

Heroin and other opioids are responsible for more than half of the fatal overdoses in Australia each year. The majority of these overdoses are unintentional. Learn about the symptoms to watch out for.

Naloxone is an opioid-inhibitor that is frequently used to reverse overdoses, and is becoming more widely available throughout Australia. It’s a good idea to arrange to get some naloxone now, just to have on hand.


  • 1800Respect offers support related to sexual assault, family or intimate partner violence.
  • SANE Australia offers counselling and support for people experiencing or caring for mental illness.
  • Suicide Callback Service also offers 24-hour telephone and online counselling for people concerned about suicide.
  • Lifeline 13 11 14 offers 24-hour crisis support and suicide prevention counselling.
  • Counselling Online offers 24-hour telephone and online counselling for people who are affected by alcohol and other drugs.
  • Gambling Help Online offers 24-hour telephone and online counselling for people who are affected by gambling.
  • National Debt Helpline is a telephone line available Monday to Friday, 9:30 am to 4:30 pm to discuss any problems related to debt.
  • Headspace offer an online and telephone counselling service for young people 12–25 who are concerned about mental health issues.
  • Kids Helpline is a free helpline for young people 5–25 to confidentially discuss any problem.
  • QLife offers a free counselling and referral service for LGBTQIA+ people experiencing any issue that may affect their health and wellbeing. Available 3:00 pm to 12:00 am.