Face to face services

Walk-in service

Turning Point’s 'walk in' service provides assessment and treatment planning and support for individuals affected by alcohol and other drugs.

No appointment is needed.

Visit us and one of our clinicians will be able to discuss a wide range of treatment choices available and then organise a suitable recovery plan with you. We tailor our recovery plans to meet our clients’ needs and stage of substance use, which may range from reduction of harmful drug use through to abstinence from all drugs.

Turning Point has a large medical team including specialist addiction doctors and psychiatrists. Any general practitioner can write a referral for treatment with our Turning Point doctors.

We provide specialist medical support for medication withdrawal, dependence on painkillers, mental health problems with alcohol or other drug use and specialist prescribing of drugs.

Read more about Turning Point services available through the eastern region of Melbourne


Outpatient Services – Ground floor, 43 Carrington Road, Box Hill, 3128, VIC


Phone: Central Intake Service number 1800 778 278 (Monday – Friday, 9am – 5pm ) for all alcohol and drug enquiries in the inner east catchment of Melbourne (except public holidays)

Phone: 03 9843 1288

Fax: 03 9843 1266

After hours: DirectLine 1800 888 236

The Turning Point Addiction Medicine Unit (TPAMU)

The Turning Point Addiction Medicine Unit (TPAMU) is a comprehensive AOD treatment service providing medically-managed withdrawal and stabilisation. The Unit offers residential 24/7 care supported by a multi-disciplinary medical, nursing and allied health team, overseen by senior addiction medical specialists.

Referral to these services is via the Eastern Consortium of Alcohol and Drug Services (ECADS) central intake number: 1800 778 278.

For more information watch our videos, we have developed them specifically for clients, clinicians as well as family and friends to help improve your experience of our service.

Client information

Family & friends information

Box Hill Hospital 1East ward

Subacute hospital-based withdrawal beds

Ward 1East is supported by 24/7 medical and nursing staff who are experts in managing AOD withdrawal complicated by medical or psychiatric issues. Ward 1East has the capacity to manage patients with a diagnosis of severe substance use disorder or dependence, whose treatment may be outside the scope of standard community residential withdrawal. Admissions to 1East include patients with:

  • alcohol and other drug dependence complicated by:
    • comorbid medical conditions
    • comorbid psychiatric conditions
    • other complexities such as withdrawal seizures.
  • dependence on high doses of painkiller opioids needing stabilisation or substitution with high dose methadone or buprenorphine
  • dependence on novel psychoactive and synthetic drugs including cannabis-like substances, methamphetamine and GHB.
  • transfer from high dose methadone (or other opioids) to buprenorphine.
  • high dose and unstable illicit benzodiazepine use.

A 1East admission will often be the first phase in the TPAMU model of withdrawal management and recovery, and most patients undertaking withdrawal with TPAMU will be admitted to 1East initially, prior to transfer to a TPAMU step down bed at Wellington House.

Wellington House

Community residential withdrawal beds 

Wellington House is a community residential detoxification unit and receives step-down clients from 1 East. It offers up to 28 days of stabilization treatment. In addition to consolidating medical treatment commenced in 1East, the program for clients at Wellington House includes:

  • group psychotherapy,
  • in house mutual aid sessions,
  • life skills including financial advice, and 
  • physical activities.

While at Wellington House, clients are supported to develop their own recovery plans post-discharge and encouraged to attend counselling and mutual aid groups.

Referral to these services is via the Eastern Consortium of Alcohol and Drug Services (ECADS) central intake number: 1800 778 278.

Support groups

Are you concerned about your drug or alcohol use or someone who’s close to you?

Groups are available in Victoria's Eastern Suburbs through the Eastern Consortium of Alcohol and Drug Services (ECADS).

Who are these groups for?

  • For individuals, partners and families affected by alcohol or other drug use
  • People concerned about a family member's AOD use
  • Parents / Caregivers / Guardians concerned about children’s AOD use

Our support groups are an opportunity to connect with others who are having similar experiences. They have an educational component and are a forum for you to share what is going on for you in a supportive space. Our support groups operate all year round in various locations around the state.

Please phone SHARC’s helpline on 1300 660 068 to find a program near you.


Sessions: Call for details
Time: 7:00pm – 9:00pm
Where: SHARC Alamein Neighbourhood Learning Centre, 49 Ashburn Grove, Ashburton, VIC
Cost: No Cost
Bookings: 1300 660 068

Peer support group

Come along to Access Health’s peer support group run by people with a lived experience of alcohol or other drugs.

This is a place to learn from each other, find common ground and encourage each other in making positive life changes.


Sessions: Fridays
Time: 10:00am – 11:30am
Where: Access Health & Community 378 Burwood Road, Hawthorn. VIC 3122 (Two minutes’ walk from Glenferrie Station)
Cost: Free
Bookings: 03 9810 30035

Family drug support group

Family Support Groups provide understanding, education and support in the form of guest speakers, DVD’s, discussions and sharing by group members. Attending groups can reduce feelings of fear, anxiety, depression, helplessness and shame. Everybody is welcome.

Group therapy sessions are below:


Sessions: Third Tuesday of every month
Time: 6:00pm – 8:00pm
Where: SHARC Level 1, 9-15 Cooke Street, Clayton 3168
Cost: No Cost
Bookings: Contact the helpline on 1300 660 068 or 9573 1761


Sessions: Fortnightly on Thursdays
Time: 6:00pm – 8:00pm
Where: SHARC Batesford Hub, Batesford Road, Chadstone
Cost: No Cost
Bookings: Debbie: 0412 382 812

Family drug help support groups

Inspiro’s support group for families and friends affected by people with addiction is a free support group funded by SHARC. The support group will focus on the well being of the family, learn about addictive behaviour, provide strategies to best cope with addictive behaviours, share stories and learn from each other


Sessions: 1st and 3rd Tuesday of the month
Time: 6:00pm – 8:00pm
Where: Inspiro Community Health Service 17 Clarke Street, Lilydale, Vic.
Cost: Free
Phone: 03 9738 8801
Email: hello@inspiro.org.au

Other support groups

Connecting with other people who have experienced AOD use/addiction can be invaluable. It gives you the opportunity to make connections, learn from peers and share your own experiences. 

SMART recovery Australia led by trained peers and professionals offer evidence based group meetings across Australia, and also offer online meetings for those who cannot attend in person.

Alcoholic Anonymous and Narcotics Anonymous also offer meeting with peers, promoting abstinence based recovery in a 12-Step program.

To find a range of personal stories of alcohol or other drug addiction, dependence or habit visit the Lives of substance website.