Face to face services

Walk-in service

Turning Point’s 'walk in' service provides assessment and treatment planning and support for individuals affected by alcohol and other drugs. No appointment is needed. Simply visit us and one of our clinicians will be able to discuss a wide range of treatment choices available and then organise a suitable recovery plan with you. We tailor our recovery plans to meet our clients’ needs and stage of substance use, which may range from reduction of harmful drug use through to abstinence from all drugs.

Turning Point has a large medical team including specialist addiction doctors and psychiatrists. Any general practitioner can write a referral for treatment with our Turning Point doctors. We provide specialist medical support for medication withdrawal, dependence on painkillers, mental health problems with alcohol or other drug use and specialist prescribing of drugs.

Read more about Turning Point services available through the eastern region of Melbourne.

Address

Outpatient Services – Ground floor, 43 Carrington Road, Box Hill, 3128, VIC

Contact     

P Central Intake Service number 1800 778 278 (Monday – Friday, 9am – 5pm ) for all alcohol and drug enquiries in the inner east catchment of Melbourne (except public holidays)

P 03 9843 1288 

F 03 9843 1266

After hours: DirectLine 1800 888 236

Detoxification

Turning Point offers short live-in (residential) detoxification at our Wellington House facility, and outpatient or non residential alcohol or other drug detoxification. The requirement for detoxification can be discussed with our clinicians. All detoxification is medically supervised in conjunction with your general practitioner.

Residential Unit, Wellington House
31-33 Wellington Street, Box Hill 3128, VIC
03 9843 1288

Support groups

Are you concerned about your drug or alcohol use or someone who’s close to you?

Groups are available in Victoria's Eastern Suburbs through the Eastern Consortium of Alcohol and Drug Services (ECADS).

Who are these groups for?

  • For individuals, partners and families affected by alcohol or other drug use
  • People concerned about a family member's AOD use
  • Parents / Caregivers / Guardians concerned about children’s AOD use

Our support groups are an opportunity to connect with others who are having similar experiences. They have an educational component and are a forum for you to share what is going on for you in a supportive space. Our support groups operate all year round in various locations around the state.

Please phone SHARC’s helpline on 1300 660 068 to find a program near you.

Ashburton:

Sessions:                    Call for details

Time:                            7:00pm – 9:00pm

Where:                         SHARC Alamein Neighbourhood Learning Centre

                                      49 Ashburn Grove, Ashburton, VIC

Cost:                             No Cost

Bookings:                    1300 660 068

Peer support group

Come along to Access Health’s peer support group run by people with a lived experience of alcohol or other drugs.

This is a place to learn from each other, find common ground and encourage each other in making positive life changes.

Hawthorn:

Sessions:                     Fridays

Time:                            10:00am – 11:30am

Where:                         Access Health & Community 378 Burwood Road, Hawthorn. VIC 3122 (Two minutes’ walk from Glenferrie Station)

Cost:                            Free

Bookings:                    P: 03 9810 30035

Family drug support group

Family Support Groups provide understanding, education and support in the form of guest speakers, DVD’s, discussions and sharing by group members. Attending groups can reduce feelings of fear, anxiety, depression, helplessness and shame. Everybody is welcome.

Group therapy sessions are below:

Clayton:

Sessions:                       Third Tuesday of every month     

Time:                               6:00pm – 8:00pm

Where:                             SHARC Level 1, 9-15 Cooke Street, Clayton 3168

Cost:                                No Cost

Bookings:                       Contact the helpline on 1300 660 068 or 9573 1761

Chadstone:

Sessions:                       Fortnightly on Thursdays

Time:                               6:00pm – 8:00pm

Where:                            SHARC Batesford Hub, Batesford Road, Chadstone

Cost:                               No Cost

Bookings:                       Debbie: 0412 382 812

Family drug help support groups

Inspiro’s support group for families and friends affected by people with addiction is a free support group funded by SHARC. The support group will focus on the wellbeing of the family, learn about addictive behaviour, provide strategies to best cope with addictive behaviours, share stories and learn from each other

Lilydale:

Sessions:                        1st and 3rd Tuesday of the month

Time:                               6:00pm – 8:00pm

Where:                             Inspiro Community Health Service 17 Clarke Street, Lilydale, Vic.

Cost:                                Free

Bookings:                        P: 03 9738 8801

                                        E: hello@inspiro.org.au

Other support groups

Connecting with other people who have experienced AOD use/addiction can be invaluable. It gives you the opportunity to make connections, learn from peers and share your own experiences. 

SMART recovery Australia led by trained peers and professionals offer evidence based group meetings across Australia, and also offer online meetings for those who cannot attend in person.

Alcoholic Anonymous and Narcotics Anonymous also offer meeting with peers, promoting abstinence based recovery in a 12-Step program.

To find a range of personal stories of alcohol or other drug addiction, dependence or habit visit the Lives of substance website.