Phone and online services

State by state

Alcohol and Drug Information Service (ADIS) exist in each state and territory. They provide confidential telephone counselling, information and referral service and operate 24 hours:


(02) 6207 9977


1800 422 599 (Regional)

(02) 9361 8000 (Metropolitan)


1800 131 350


1800 177 833 (Regional)

(07) 3837 5989 (Metropolitan)


1300 131 340


1800 811 994


1800 888 236


1800 198 024 (Regional)

(08) 9442 5000 (Metropolitan)

Other telehealth services

Victoria's SafeScript Pharmaceutical Helpline is available for people concerned about their use of prescription medicines: 1800 737 233, 9am to 5pm, Monday to Sunday.

Touch Base provides information, support and services for the LGBTI community who are affected by AOD.

YoDAA provides information and advice to young people about their AOD use and issues (or someone concerned about a young person): 1800 458 685, 9am-8pm.

1300 MEDICINE provides information for consumers on prescription, over the counter and complementary (herbal, ‘natural’, vitamin and mineral) medicines: 1300 633 424), Mon- Fri, 9am- 5pm AEST.

The Right Mix, developed by the Department of Veteran Affairs, is for military veterans and provides tips, tools and strategies that can reduce the impact of drinking on lifestyle.

Online services

We provide a large number of counselling and support services across Australia including DirectLine, Counselling Online and Gambling Help Online. These services have been developed with the Victorians and Australian government to provide guidance and support for people struggling with issues across the full range of addiction. So if you think you may have a problem with alcohol or other drugs or gambling or a similar behaviour issue, this is a great place to start.