Help for Clients and Families
If you or someone you know is affected by addiction there is support available and things you can do to help.
What are signs of addiction?
People can develop addiction to alcohol, drugs and gambling. If you or someone you know are experiencing any of the signs below, addiction may have become an issue.
Do you, or they:
- Experience sudden changes in behaviour or mood?
- Seem to withdraw from family commitments or regular gatherings?
- Appear careless about personal appearance?
- Increasingly lose interest in work, family, hobbies or favourite pastimes?
- Neglect responsibilities?
- Experience financial difficulties?
- Struggle with sleep?
- Feel confronted when others express concern about the possibility of addiction to alcohol, drugs or gambling?
If you experience any of these signs, it is important that you seek the advice of a health professional.
Where to get support
There are many different forms of support available and treatment can be tailored to each person’s needs. Taking action and getting support early gives people the best chance at getting better, and show great courage and strength. Remember, there is no need to wait until a crisis to get help.
Turning Point offers a program called BreakThrough, developed in partnership with SHARC and the Bouverie Centre with funding from the Department of Health and Human Services Victoria.
The program helps families with practical strategies to talk to loved ones about their substance use, better respond to and manage challenging behaviours and practice self-care. Information on where to access additional help and support is provided.
For more information, please visit the BreakThrough website.
If you would like to attend a BreakThrough session, you can register here.
Families who are unable to attend a BreakThrough sessions can download and read the participant handbook.
Services you can access yourself
Directline is a free 24/7 telephone service, offering on-the-spot counselling and referral to specialist treatment services for people affected by addiction. It also offers information about local peer support groups and meetings.
Counselling Online is a free national 24/7 online counselling service for people affected by addiction. It offers helpful information, guided self-help and an active peer support forum.
Ready 2 Change
Ready 2 Change (R2C) is a free telephone counselling program for people living in Victoria who are struggling with their alcohol or drug use and are unable to attend face-to-face services.
Gambling Help Online
Gambling Help Online is a free, national confidential service that operates 24/7 to provide online support and referral for anyone affected by gambling. It offers helpful information, guided self-help and an active peer support forum.
SMART Recovery provides face-to-face and online support groups for people experiencing addiction.
Alcoholics Anonymous provides a community-based group recovery program for people who have experienced addiction to alcohol.
Narcotics Anonymous provides a community-based group recovery program for people who have experienced addiction to drugs.
Alcohol and Other Drug Pathways
AOD Pathways supports individuals, families and friends who have had difficulty accessing drug and alcohol treatment.
Services you can be referred to
Intake service and referrals
Turning Point Eastern Treatment (TPETS) Intake Service
Comprehensive assessment for services including detox, medical support and counselling.
- Medical (PDF 344.81 KB)
- Neuropsychology (PDF 352.62 KB)
- Diverse Pathways (formerly Reaching Out) (DOC 53 KB)
Referrals can be sent to Turning Point via fax (03) 8413 8499.
Inpatient detox and short stay rehabilitation
Specialist addiction clinics
Specialist pharmacotherapy service
Treatment for people who are dependent on prescribed or illicit opioids. Treatment options include methadone, Suboxone, Buvidal and Sublocade.
Addiction medicine clinic
Specialist addiction clinic for people requiring assessment, diagnostic clarification and management planning for AOD use or other addictive behaviours (e.g. gambling).
Addiction neuropsychology service
Neuropsychological assessment and secondary consultation for people with AOD issues and suspected cognitive impairment.
Counselling, psychotherapy and care coordination
Alcohol and other drug (AOD) counselling
Counselling support for people to help address their alcohol and drug concerns.
Diverse Pathways (formerly Reaching Out)
Specialist outreach support for people affected by alcohol and other drug use and who identify as Aboriginal, Torres Strait Islander or culturally and linguistically diverse.
Aboriginal alcohol and other drug (AOD) support
Outreach and treatment for people who identify as Aboriginal and who are seeking support for their alcohol and other drug use.
Counselling, care and recovery coordination
Treatment and care coordination for people requiring support from AOD and other health and support services.
SMART Recovery (Turning Point Ringwood Group)
Cognitive behaviour therapy and motivational interviewing based group program to help people manage their alcohol and drug use.
Family information sessions
Monthly sessions to provide information and support to family, friends and carers of people affected by addiction.
The KickStart program is an eight-week therapeutic group specifically for men who are involved in the justice system where a link has been identified between offending behaviour and substance use.