For clinicians


Turning Point provides assessment and treatment for people with substance use and gambling problems, and operates services statewide and in the Eastern region of Victoria (inner East and Eastern catchments).

Turning Point’s Statewide Specialist Clinical Services are based in Richmond, and include a range of medical, psychiatry, specialist psychology and neuropsychology assessment and treatment services. These services are available to anyone in state of Victoria. 

In the Eastern region, Turning Point is the lead agency for the Eastern Consortium of Alcohol and Drug Services (ECADS) – a partnership of alcohol and other drug service providers that cover the inner eastern metropolitan region. Turning Point is also a member of the SURe consortium in the outer Eastern region.

Referral information and forms

For statewide clients

To access our statewide specialist clinics, clients require a referral from a GP (for medical services) or a clinician (for therapeutic and neuropsychology services). 

Referrals can be sent to Turning Point via fax (03 9486 9766). 

Referral forms for our statewide specialist clinics are available here: 

For clients in the Eastern region

Clients do not require a referral to access alcohol and other drug (AOD) services in the Eastern region. 

In the cities of Boroondara, Manningham, Whitehorse and Monash they can directly contact:

Eastern Consortium Alcohol and Drug Services (ECADS)
1800 778 278

In the the Cities of Knox, Maroondah and Shire of Yarra Ranges they can directly contact:

Substance Use Recovery (SURE) 
1300 007 873

Alcohol and drug withdrawal guidelines

In June 2018 Turning Point released the 3rd edition of the Alcohol and Other Drug withdrawal guidelines – a resource developed to support clinicians in the delivery of evidence-based withdrawal care.

Read more and download the guidelines.

Statewide specialist clinical services

Turning Point’s Statewide Specialist Clinical Services (SCS) provide a range of addiction treatment, consultation and workforce development programs. This multi-disciplinary addiction service is focused on complex presentations, providing specialist assessment and treatment, detailed management plans, medication initiation and stabilisation, secondary consultation and support, mentoring and education for referrers. 

The clinical team at Turning Point consists of addiction medicine and addiction psychiatry specialists, senior psychologists, neuropsychologists and social workers, and a range of junior medical and allied health staff and trainees.

Currently, TP Specialist Clinical Services offers the following programs.

Addiction medicine and psychiatry

Our Medical Specialist services aim to provide holistic client-centred assessment and treatment for individuals and for carers/affected others. Assessments can be organised via telehealth for rural or regional settings. Face to face appointments can be arranged at either our Statewide (Richmond) or Box Hill (Carrington Road) sites. 

  • Face-to-face and tele-health consultations for assessment, treatment planning and/or short-term care of clients referred by their GPs for opinion and management of alcohol, pharmaceutical and other drug use disorders, or problem gambling
  • Dual diagnosis (addiction psychiatry) assessment and treatment planning
  • Chronic pain and opioid dependence assessment
  • Specialist Pharmacotherapy Service (SPS) (methadone and buprenorphine): assessment and short-term management of complex opioid dependent clients including those with persisting pain and addiction.

Assessments are non-urgent outpatient assessments, usually over one to two 1-hour sessions, and can be accessed via a GP referral. All of these services are bulk-billed (at no cost to the client) for individuals with a Medicare card. 

Our clients may also have the opportunity to be involved in a range of research projects and clinical trials that run from our Richmond site.

It is important to note that our Specialist Medical Services do not sit directly within the Victorian AOD intake and assessment system. That means that we cannot expedite referrals to detox or rehab, or to AOD counselling. Clients wishing to access these services will need to call their local AOD intake service.

Specialist therapeutic services

Making Waves program: a specialist psychological treatment program for people with current co-existing problematic substance use and complex mental health issues such as personality disorder.

Reaching Out program: assessment, treatment and referral to assist people from culturally and linguistically diverse (CALD) and Aboriginal and Torres Strait Islander communities whose lives are impacted by alcohol and other drugs.

Telehealth programs

The brief, structured intervention telehealth programs including Ready To Change, which is primarily focused on provision of treatment to those with current problematic substance use and unable to access face-to-face support.

Specialist neuropsychology service

This service provides neuropsychological assessment, secondary consultation and clinician training. The service is primarily for forensic AOD clients with suspected acquired brain injury (ABI), but also takes referrals from other services across Victoria.

Consultation services

Secondary and tertiary support from senior clinical staff including provision of education sessions and professional development workshops.

The services at Turning Point Specialist Clinical Services are evidence-based and informed by current research practice. Clients and their families/carers have the opportunity to participate in a range of research programs and trials as part of their care.

Turning Point Eastern Treatment Services (TPETS)

Walk-in service

Turning Point Eastern Treatment  Services 'walk in' service provides assessment and treatment, planning and support for individuals affected by alcohol and other drugs. No appointment is needed. Simply walk in and one of the clinicians will be able to discuss a wide range of treatment choices available and then organise a suitable recovery plan. Recovery plans are tailored to meet clients’ needs and stage of substance use, which may range from reduction of harmful drug use through to abstinence from all drugs.


TPETS – Ground floor, 43 Carrington Road, Box Hill, 3128, VIC.


Phone: ECADS Central Intake Service number 1800 778 278 (Monday – Friday, 9am – 5pm) for all alcohol and drug enquiries in the inner east catchment of Melbourne (except public holidays)
Phone: 03 9843 1288 
Fax: 03 9843 1266

After hours: DirectLine 1800 888 236.

Counselling and care and recovery co-ordination

TPET’s team of counselling staff includes specialists in forensic issues. The clinicians can provide a structured plan for counselling over multiple sessions. Care and recovery coordination will assist individuals with all other referrals that may be required for their recovery journey.

Access to counselling and care and recovery co-ordination is via the ECADS central intake number: 1800 778 278.

Residential detoxification

Wellington House and Box Hill Hospital Addiction Medicine Unit

Turning Point Eastern Treatment Services provides inpatient (residential) detoxification at the Wellington House facility, as well as outpatient/ non-residential detoxification through the care and recovery co-ordination service.

In the second half of 2018, Turning Point will also be launching the new Addiction Medicine Unit based at Box Hill Hospital, for people who require in-hospital detoxification services. 

Referral to these services is via the ECADS central intake number: 1800 778 278.

Addiction medicine consultation and liaison services

Turning Point Eastern Treatment Service’s specialist AOD nursing and medical team provide in-hospital consultation and liaison services for in the Emergency Department and across general hospital wards at Box Hill Hospital, Maroondah Hospital and Angliss Hospital for inpatients with co-occurring medical/mental health and substance use problems.

The Addiction Medicine CL Team can be accessed via Box Hill, Maroondah and Angliss Hospital switchboards. 


Eastern Health and Turning Point operate DACAS - the Drug and Alcohol Clinical Advisory Service - a 24 hour, 7 day specialist telephone consultancy service available to all health professionals in Victoria, Tasmania and the Northern Territory. 

The service provides clinical advice from addiction medicine specialists to health professionals who have concerns about the clinical management of patients and clients with alcohol and other drug problems.

DACAS can be contacted 24/7 on 1800 812 804.

A range of clinical guidelines and fact sheets for GPs and other health professionals is also available on the DACAS website.