Here to Help

We understand that the pathway towards recovery can be challenging. Our expert clinicians are here and ready to walk that path with you.

clinician meeting a client

Information and Advice for Clinicians

Access resources and guidelines and find out how to refer to Turning Point for support.

family info session

Help for Clients and Families

If you are worried about yourself, a family member or a friend who is struggling with addiction then this is the place to start.

Latest News

client registering at wellington house

1 East and Wellington House videos to help prepare for detox

The Turning Point Addiction Medicine Unit (TPAMU) is a comprehensive residential treatment program providing medically supported withdrawal and short-stay rehabilitation. The Unit offers 24/7 care support by a multi-disciplinary medical, nursing and allied health team, overseen by senior addiction specialists.

Watch the videos

Looking for a specific Turning Point service or clinic?

Intake service and referrals

Turning Point Eastern Treatment (TPETS) Intake Service

Comprehensive assessment for services including detox, medical support and counselling.

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Referral forms

Referrals can be sent to Turning Point via fax (03) 9486 9766.

Inpatient detox and short stay rehabilitation

1 East and Wellington House

7-28 day residential detox and short-stay rehabilitation. Located at Eastern Health's Box Hill Hospital Campus.

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Specialist addiction clinics

Specialist pharmacotherapy service

Treatment for people who are dependent on prescribed or illicit opioids. Treatment options include methadone, Suboxone, Buvidal and Sublocade.

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Addiction medicine clinic

Specialist addiction clinic for people requiring assessment, diagnostic clarification and management planning for AOD use or other addictive behaviours (e.g. gambling).

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Addiction psychiatry clinic

Specialist addiction clinic for people with co-occurring mental health concerns requiring assessment, diagnostic clarification and management planning.

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Addiction neuropsychology service

Neuropsychological assessment and secondary consultation for people with AOD issues and suspected cognitive impairment.

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Counselling, psychotherapy and care coordination

Alcohol and other drug (AOD) counselling

Counselling support for people to help address their alcohol and drug concerns.

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Ready 2 Change (R2C)

Structured telephone counselling, for people with alcohol and other drug (AOD) use who are unable to access face-to-face support.

Visit R2C

Reaching Out

Specialist outreach support for people affected by alcohol and other drug use and who identify as Aboriginal, Torres Strait Islander or culturally and linguistically diverse.

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Aboriginal alcohol and other drug (AOD) support

Outreach and treatment for people who identify as Aboriginal and who are seeking support for their alcohol and other drug use.

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Counselling, care and recovery coordination

Treatment and care coordination for people with alcohol and drug concerns requiring support from health and support services.

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Alcohol and other drug (AOD) pathways

Support with accessing AOD services for people with complex needs, and who have had difficulties engaging with AOD services previously.

Visit AOD Pathways

Group programs

SMART Recovery (Turning Point Ringwood Group)

Cognitive behaviour therapy and motivational interviewing based group program to help people manage their alcohol and drug use.

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Family information sessions

Monthly sessions to provide information and support to family, friends and carers of people affected by addiction.

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The KickStart program is an eight-week therapeutic group specifically for men who are involved in the justice system where a link has been identified between offending behaviour and substance use.

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Telephone and online services


Directline is a free 24/7 telephone service, offering on-the-spot counselling and referral to specialist treatment services for people affected by addiction.

Visit Directline

Counselling Online

Counselling Online is a free, confidential service that operates 24/7 to provide online support and referral for anyone affected by alcohol and other drugs.

Visit Counselling Online

Gambling Help Online

Gambling Help Online is a free, confidential service that operates 24/7 to provide online support and referral for anyone affected by gambling.

Visit Gambling Help Online

Clinician advice and mentorship

Drug and Alcohol Clinical Advisory Service (DACAS)

Addiction specialist telephone consultancy service available 24/7 and free of charge to clinicians.

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General Practitioner Clinical Advisory Service (GPCAS)

Peer-to-peer advice and mentoring service available to GPs and nurse practitioners managing people with high risk prescription medication use.

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Plan your visit to Turning Point

Planning on visiting Turning Point? Find content information, directions and accessibility for all of our sites.

You must have an appointment to visit all of our sites.

Church Street, Richmond

Church Street, Richmond

110 Church Street, Richmond, VIC, 3121

Carrington Road, Box Hill

Carrington Road, Box Hill

Ground Floor, 43 Carrington Road, Box Hill, VIC, 3128

1 East, Box Hill Hospital

1 East, Box Hill Hospital

Ward 1 East, Box Hill Hospital, 8 Arnold Street, Box Hill, VIC, 3128

Wellington House, Box Hill

Wellington House, Box Hill

31-33 Wellington Road, Box Hill, VIC, 3128

Grey Street, Ringwood

Grey Street, Ringwood

20 Grey Street, Ringwood East, VIC, 3135