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Information and Advice for Clinicians

Access resources and guidelines and find out how to refer to Turning Point for support.

here to help clients and families

Help for Clients and Families

If you are worried about yourself, a family member or a friend who is struggling with addiction then this is the place to start.

about addiction

About Addiction

Many people don’t understand how addiction works, why people can become addicted and what options are available for treatment. This can cause stigma and delays in help seeking, making the problem worse.

Looking for a specific Turning Point service?

Intake service and referrals

Turning Point Eastern Treatment (TPETS) Intake Service

Comprehensive assessment for services including detox, medical support and counselling.

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Referral forms

Referrals can be sent to Turning Point via fax (03) 8413 8499.

Inpatient detox and short stay rehabilitation

1 East and Wellington House

7-28 day residential detox and short-stay rehabilitation. Located at Eastern Health's Box Hill Hospital Campus.

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Specialist addiction clinics

Specialist pharmacotherapy service

Treatment for people who are dependent on prescribed or illicit opioids. Treatment options include methadone, Suboxone, Buvidal and Sublocade.

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Addiction medicine clinic

Specialist addiction clinic for people requiring assessment, diagnostic clarification and management planning for AOD use or other addictive behaviours (e.g. gambling).

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Addiction neuropsychology service

Neuropsychological assessment and secondary consultation for people with AOD issues and suspected cognitive impairment.

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Counselling, psychotherapy and care coordination

Alcohol and other drug (AOD) counselling

Counselling support for people to help address their alcohol and drug concerns.

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Ready 2 Change (R2C)

Structured telephone counselling, for people with alcohol and other drug (AOD) use who are unable to access face-to-face support.

Visit R2C

Aboriginal alcohol and other drug (AOD) support

Outreach and treatment for people who identify as Aboriginal and who are seeking support for their alcohol and other drug use.

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Counselling, care and recovery coordination

Treatment and care coordination for people with alcohol and drug concerns requiring support from health and support services.

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Alcohol and other drug (AOD) pathways

Support with accessing AOD services for people with complex needs, and who have had difficulties engaging with AOD services previously.

Visit AOD Pathways

Group programs

SMART Recovery

Cognitive behaviour therapy and motivational interviewing based group program to help people manage their alcohol and drug use.

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Family information sessions

Monthly sessions to provide information and support to family, friends and carers of people affected by addiction.

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The KickStart program is an eight-week therapeutic group specifically for men who are involved in the justice system where a link has been identified between offending behaviour and substance use.

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Telephone and online services


Directline is a free 24/7 telephone service, offering on-the-spot counselling and referral to specialist treatment services for people affected by addiction.

Visit Directline

Counselling Online

Counselling Online is a free, confidential service that operates 24/7 to provide online support and referral for anyone affected by alcohol and other drugs.

Visit Counselling Online

Gambling Help Online

Gambling Help Online is a free, confidential service that operates 24/7 to provide online support and referral for anyone affected by gambling.

Visit Gambling Help Online

Clinician advice and mentorship

Drug and Alcohol Clinical Advisory Service (DACAS)

Addiction specialist telephone consultancy service available 24/7 and free of charge to clinicians.

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Plan your visit to Turning Point

Planning on visiting Turning Point? Find contact information, directions and accessibility for all of our sites.

You must have an appointment to visit all of our sites.

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