COVID-19 Victoria Services Update

Last updated 18 October 2022

Turning Point remains open and continues to provide our essential health services to our clients. 

We have resumed face-to-face clinic appointments, with COVID-safe precautions to ensure the safety of all staff and clients. Please be advised that wearing a mask is mandatory when attending any of our sites for a face-to-face appointment, detox and/or short stay rehabilitation admission. Please do NOT attend any of our sites if you are experiencing suspected COVID-19 symptoms. If you are self-isolating or experiencing suspected COVID-19 systems contact us on the phone numbers below and we will be more than happy to reschedule your appointment.

In some circumstances we will continue to offer telehealth appointments, and your clinician will discuss this with you if this is available.

Turning Point Statewide Services (Richmond)

Phone: (03) 8413 8413

Clients will be informed by their treatment team whether appointments will be telehealth or face-to-face. If you are unsure about the status of your appointment, please do not hesitate to contact the clinical reception desk on (03) 8413 8413 who will be able to assist you.

Turning Point Eastern Treatment Services (Box Hill)

Phone: (03) 9843 1288

The walk-in intake appointment service (comprehensive assessment for services including detox, medical support and counselling) at Carrington Rd, Box Hill has now resumed. Alternatively, you can call the intake team directly on 1800 778 278 during office hours to pre-book an intake appointment.

Admissions for detox and short stay rehabilitation are available at Wellington House. 1 East detox services are temporarily suspended due to Eastern Health building works.

In line with public health advice, we are taking proactive steps to reduce any risk of COVID-19 transmission in Wellington House. Each person entering Wellington House will be temperature checked, requested to complete a COVID-19 symptom and exposure site questionnaire and offered COVID-19 testing upon admission. Please be assured that this heightened level of screening is being conducted only to ensure that all our clients are admitted to a COVID-19 safe environment.

Should you have any concerns about these changes to our admission processes please do not hesitate to contact Wellington House on 9895 4939 and select 2 or 3 to speak to a member of our staff.

Need more help?

For 24/7 support in Victoria you can contact:

DirectLine on 1800 888 236 or go to

Across Australia you can access online information and counselling at or you can call the National Alcohol and Other Drug Hotline 1800 250 015 to speak to someone in your state.