Turning Point Eastern Treatment Services (TPETS) Intake Service

*Due to recent Covid-19 restrictions, all face to face counselling, assessments and intake services have been cancelled until the 4th of June and will now be offered using telephone or video call service. There are no changes to our detox unit admissions.  Please call our dedicated help line on 1800 778 278  for any assistance.

Intake Assessment and Support 

The Turning Point Intake Assessment and Support team facilitate client entry into public alcohol and other drug (AOD) services by providing support and triaging and referring clients to appropriate treatment providers. 

Services we can assist with referral to include detox units, rehabilitation programs, AOD counselling services and other group programs such as mutual aid support (e.g. Alcoholics Anonymous, Narcotics Anonymous, SMART Recovery).

Our intake clinicians will complete an intake assessment with each client, to ascertain a suitable recovery plan and appropriate treatment pathway. Recovery plans are tailored to meet clients’ needs and stage of substance use, which may range from reduction of harmful drug use through to abstinence from all drugs. Brief intervention and bridging support are also able to be provided.

Intake assessments can be conducted face-to-face at the walk-in clinic at Turning Point Eastern Treatment Services (TPETS) – Box Hill, or via telephone.

Suitable for

People aged 18 and over who are seeking support for AOD related issues from public AOD services. People under the age of 18 may be referred to a youth AOD service.

Our intake and support team are able to respond to people from across Victoria, however we may re-direct individuals to an intake service with closer geographical proximity if this is considered helpful. 


Carrington Road, Box Hill

Address: Ground Floor, 43 Carrington Road, Box Hill, VIC, 3128

Opening Hours: Monday - Friday, 9.00am- 5.00pm

Phone: (03) 9843 1288 – reception or 1800 778 278 – central intake team  

More information

Referral requirements

You can self-refer by calling the intake number on 1800 778 278 or attending the TPETS walk-in clinic during business hours (Monday - Friday, 9.00am - 5.00pm) at Ground Floor, 43 Carrington Road, Box Hill (phone: 9843 1288).

If a referral to a detox facility or residential rehabilitation is sought clients may be requested to obtain a referral for this plus a health summary from their GP.

Waiting period

Varies depending on volume of requests and services being referred to.