Care and Recovery Coordination

Care and Recovery Coordination (CRC) is a catchment-based service supporting high-risk clients with problematic alcohol and other drug (AOD) use and other complex needs in the Inner East. 

CRC facilitates integrated treatment and care pathways for individuals who require multiple-agency, collaborative care from alcohol and other drug AOD- treatment services, and other health and support services. Experienced CRC coordinators work with clients to set recovery goals and develop treatment plans, and also can assist with submitting referrals and building collaborative service pathways.

Suitable for

Individuals aged 18 or over, experiencing alcohol or other drug use disorder, alongside other complex needs.

Individuals accepted typically present with behaviours or conditions that place them, staff or the community at higher risk (e.g. recently discharged from the Severe Substance Disorder Treatment Act or requiring a long-term supportive service to work towards AOD treatment goals).


Carrington Road, Box Hill

Address: Ground Floor, 43 Carrington Road, Box Hill, VIC, 3128

Opening Hours: Monday - Friday, 9.00am - 5pm

Phone: (03) 9843 1288 – reception or 1800 778 278 – central intake team  

More information

Referral requirements

Individuals may be referred from catchment-based intake services and assessment providers, if they have consented to this process. Contact the ECADS Consortium on 1800-778-278 during business hours (Monday - Friday, 9.00am - 5.00pm) to refer.

Alternatively, individuals can self-refer during business hours (Monday - Friday, 9.00am - 5.00pm):

In the cities of Boroondara, Manningham, Whitehorse and Monash contact:

Eastern Consortium Alcohol and Drug Services (ECADS)

Phone: 1800 778 278

Email: [email protected]

Learn more

In the Cities of Knox, Maroondah and Shire of Yarra Ranges contact:

Substance Use Recovery (SURE)

Phone: 1300 007 873

Email: [email protected]


Program duration

Variable and determined on a case-by-case basis, multiple sessions available.

Waiting period

After acknowledgement of a referral a CRC coordinator will liaise with you regarding whether referral criteria has been met. If accepted, you may be placed on a waitlist for treatment.