Connect & Learn: Telehealth tips from Turning Point

3 Jul 2020

In the shadow of COVID-19, telehealth has been pushed to the forefront of service delivery. Everyone is working rapidly to establish quality telehealth systems to replace face-to-face therapeutic encounters with clients.

photo by herlifeinpixels


But for some services, like Turning Point’s Directline, which began operations over 30 years ago, and Counselling Online, the 24 hour web- based counselling service for people concerned about their AOD use, the telehealth experience is ‘business as usual’. These services have an established history of connecting clients to health care providers. Both clinicians and researchers at Turning Point have demonstrated the utility of new technologies in the AOD service sector. It’s likely that the increased uptake of telehealth during COVID-19 will result in long-term changes to service delivery, including greater investment in telehealth so that we can continue to provide more innovative models of care for our clients in future.

In the meantime, this webinar provides some established telehealth tips, delivered by Turning Point clinicians with years of experience in this mode of service delivery. If you would like to see your questions addressed by the panel in this webinar, please submit your question in the box provided at registration.

Watch the presentation


Naomi Crafti (Webinar Host)

BBSc. (Hons), D.Psych. (Counselling)

Naomi has worked in education for nearly 30 years, mainly in the areas of psychology and counselling. A recent convert to TeleHealth and Online Counselling, Naomi is looking forward to quizzing some experts in this area about some of the strengths and limitations of working with AOD clients virtually.

Vicky Phan

(BMed, MPH, MPsychiatry, GCertAlc&DrugSt, FRANZCP)

Vicky Phan is an Addiction Psychiatrist and a lecturer for the Master of Addictive Behaviours course at Monash University. She has experience working across alcohol and other drug and mental health services in both NSW and Victoria, and believes in a holistic and person-centred approach when working with people and their families. Her areas of interest include mental health comorbidity, harm minimisation, pharmacotherapy, training and education.

Michelle Sim (Mish)

Team Leader, Telephone and Online Services, Turning Point (promotion)

Michelle is currently employed as a team leader and clinical supervisor for Turning Point’s Telephone and Online Services (TOLS). Michelle has a background in psychology and has been working within the drug, alcohol and gambling treatment sector for the last decade. Michelle has previously worked as a clinician within Turning Point’s Specialist Clinical Services and is currently interested in improving treatment outcomes for the LGBTQ+ community.

Sally Brown

Clinical psychologist, Turning Point

Sally has been working in the telehealth space for the past four years. Sally’s telehealth experience starting at Headspace working with young people and their families using both webchat, telephone and email support. In the last two years Sally has worked at Turning Point supporting adults with alcohol, drug and gambling difficulties in a structured telehealth program called Ready 2 Change. Sally has a passion for e-health modalities and believes that will play a vital role in broadening the scope of AOD treatment.

More Information

If you are new to Telehealth, we have a range of extra resources that may be useful.

Access Resources